FREQUENTLY ASKED QUESTIONS

SHOPPING INFORMATION

Currently, we only ship within Australia.

The item is shipped via Australia Post, Fastway, Toll or Allied Express, according to the size and weight of the item.

We only use our nominated carrier for delivery.

Yes, You will receive an invoice for your order.

Most items will be dispatched the very next day after full payment is received.

PAYMENT INFORMATION

We accept PayPal and credit cards at this stage.

We accept VISA and Mastercard.

Valuqo will only dispatch items when full payment is received. Payment generally takes 2-3 days to process. In some exceptional cases, it could take up to 5 days or more.

Please note that we can only cancel your order if the item has not been dispatched. As we operate a fast and automated dispatching system, but need time to respond to your message, we can only do our best to help.

Yes. All product costs have included GST.

MY ACCOUNT

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WARRANTY & RETURN

A. All products except electronics products come with a 12-month warranty which you may seek a refund or replacement for the product. Electronics products come with a 3-month warranty. The following terms and conditions apply to the warranty:

  • Damages due to misuse by the user or during delivery will not be covered by this warranty
  • This warranty does not cover any accessories or bonus gifts. Regarding to accessory and bonus gift, they would be noted in our listing would, include (but limited to ) battery, carry bag, etc.

B. Damage on Arrival (DOA)

This warranty only applies to items that are broken when arrived or appear to be not functioning on initial usage. The following terms and conditions apply to DOA warranty:

  • You or your buyers must check their item(s) and report the damages or faults(pictures or videos) to us by email after receiving the item(s). We reserve the right to refuse any claims made after this timeframe or additional charges (postage and handling) may apply.
  • Please do not return the faulty item to us without our approval.

Please confirm that you has checked the packaging very thoroughly as the small components might become loose during the shipping. If there is a part missing, please contact us immediately so that we can offer our assistance.

You have the option to return any unopened, unused item in its original packaging within 14 days of receiving the item.
It generally takes up to 2 working days to process refunds, and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.
Note:
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

 

You can contact our support team for assistance at support@valuqo.com.au.

 

 

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