INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Valuqo will only dispatch items when full payment is received. Payment generally takes 2-3 days to process. In some exceptional cases, it could take up to 5 days or more.

Most items will be dispatched the very next day after full payment is received.

Please note that we can only cancel your order if the item has not been dispatched. As we operate a fast and automated dispatching system but need time to respond to your message, we can only do our best to help.

Please confirm that you have checked the packaging very thoroughly as the small components might become loose during the shipping. If there is a part missing, please contact us immediately so that we can offer our assistance.

You have the option to return any unopened, unused item in its original packaging within 14 days of receiving the item.

It generally takes up to 2 working days to process refunds and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.
Note:
A refund or replacement will not be provided if products are being misused, mishandled, or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
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